Customer Stories

ProMAXSystems & local Toronto Partner Jump I.T. team up to help VFX Agency, Tendril, Achieve Increased Performance Demands.

“[ProMAX Platform] has proven to be fast, reliable and the simple management tools make it easy to configure.” 
- Patrick Coffey, Partner, Tendril

Tendril is a design, animation, and VFX Studio based in Toronto, Canada working with a wide variety of software including Adobe Creative Cloud, Autodesk 3ds Max, Maya and Flame. For a number of years, like many other post production shops, they had grown “organically”.  The storage infrastructure consisted of multiple data servers, with users connected via 1 GB for almost 50 users and growing.

Partner Patrick Coffey started researching shared storage options and approached Jump I.T. to see what solutions best fit their needs.  It was clear that a server would need to perform flawless under demanding workloads as Tendril moved to 6 and 7 day work weeks to meet the client demands.  Product stability and support were a must.

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Platform Connects Superdome Workflows for NBA’s New Orleans Pelicans

“For us to take one generic highlight, to ingest and edit it and share it, was taking 15-16 different steps with our old workflow. Now with Platform we are down to 4 steps!”
- Tim Fanguy; New Orleans Pelicans Director of Video Production

Shared storage was a top priority for Tim Fanguy, Director of Video Production for the NBA’s New Orleans Pelicans.  Equally important was finding efficient workflow solutions between the Pelicans’ post production studio within in the Smoothie King Center where they play, the game night control room located in the Mercedes-Benz Superdome, and with their broadcast partners, FOX Sports, New Orleans.  For a couple of years, Fanguy had been tracking different shared storage systems. He recalls, “ProMAX definitely piqued my interest because of the versatility of being a workflow server rather than just shared storage.”  Shared storage was required, but getting the right files in the right formats fast was just as big of a need.  The workflows that they wanted to do required complex transcoding beyond what other systems could handle. The ProMAX Platform Online Y model with its Transcode engine and 64 TB of storage provided the fitting solution. Fanguy summarizes, “Between all of our different workflows we’ve been able to increase our productivity and be so much more efficient compared to the way we used to do things.  Platform has delivered everything I had expected and more, and it’s been great.”

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Platform Studio & TriCaster Handle Live Event Broadcast Workflow on location for 3 Day Music Festival

“We were very impressed with the results: there were no hiccups at all, and we recorded almost continuously between 2 stages for about 6-7 shows per day, over 3 days.”
- Djundi Karjadi; PT Interindo

This year PT Interindo MultiMedia in Jakarta, integrated their ProMAX Platform Studio (which is designed to travel on location) into the TriCaster workflow for handling the live broadcast of the Java Sounds Fair Music and Art Festival.  Djundi Karjadi says, “I always wanted to include shared storage in a TriCaster workflow.  “Before utilizing ProMAX Platform, all the ISOs from the different stages were spread all over many hard disks, “Djundi explains, adding “We had to spend a lot of time matching which camera belonged to which performance, and then move them into one after the event was over.  Now Platform handles all that organization for us as the show is happening.

When the time came to deliver the clients the combined clips, it was so easy because everything is already organized from the time we started the production.”

Platform Sails Past Competition Delivering Storage, Asset Management & Archival Solution

"We went with Platform and it delivered; it was the only solution that allowed us to get everything we required and sacrifice nothing."
- Keoni Lee; 'Ōiwi TV Co-Founder and General Manager

ʻŌiwi TV is serving as media partner for the Polynesian Voyaging Society’s multi-year expedition of the Hokule’a and its escort vessel the Hikianalia, to bring this vibrant cultural and educational program to worldwide audiences. Preparing for documenting the journey, they knew they would accumulate large quantities of media on this voyage. They also knew that if they didn’t properly organize, and media manage it, that it would be a disaster. Lee explains, “The problem was, we needed more than just storage, we needed everything from networking to Media Asset Management, to long term archival storage. Looking at Platform the idea of a workflow server really made sense to us.” A ProMAX Online Platform workflow server with 634TB SHARE, DAM, TRANSCODE and ARCHIVE modules is currently supporting ʻŌiwi TV’s ongoing productions on land and at sea. Ten seats of CatDV support their team’s asset management and a pair of LTO6 drives serving all archiving processes. Another key aspect of the media workflow is an existing RAID array that Lee was able to connect to Platform to utilize as Tier 2 storage. Lee says, “I can sleep at night now, because I know that our archive is safe. I’m really confident in the stability of the product and now that we’ve backed things up to LTO, and we have a disaster recovery copy that is all catalogued, it’s changed everything.”

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Platform Powers Media Storage for Documentary Productions

"We have wall-to-wall tapes of every kind, and tons of hard drives piling up. We were looking for a better video storage plan, and a better way to manage media throughout production and post."
- Hillary Bachelder; Post Production Manager, Kartemquin Films

Kartemquin Films has been Chicago’s, internationally recognized documentary powerhouse for over 48 years. Hillary Bachelder; Post Production Manager at Kartemquin, had been looking for a better video storage plan, and a better way to manage their media. Bachelder faced two key workflow challenges that are characteristic of documentary productions; many span long amounts of time (sometimes as long as 10 years) with source footage coming from a wide array of media formats. As Post Production Supervisor for Hard Earned, a 6 hour, episodic documentary series for Al Jazeera America, she says, “We have a crazy amount of footage on this project; over 250 hours of footage, totaling to over 12 TB of media.” The ProMAX Platform Studio perfectly suited the production’s shared storage needs. Kartemquin’s Studio server, with a 32TB SHARE module, is currently supporting four Mac-based, Avid Media Composer workstations assigned to the production. Two of the workstations are assigned to the film’s co-editors and the other two workstations are designated to support ongoing media management.