Support Center


If you have a current SUAP Support Plan, please login here to Submit & Track tickets, Download Product Documentation, Search Online FAQ’s & Knowledge Base.


img3If you are unsure of the status of your SUAP plan or need to renew please contact our team at 1.800.977.6629.


img4ProMAX SUAP plans ensure you have direct access to our Technical Support Group, Mon-Fri, 8am-5pm PST, and guarantees your team is working with the latest ProMAX software including all of the newest features, and functionality that we develop to improve your workflows.  In addition, 24×7 SUAP programs are available for our customers working in mission critical environments.  For pricing please contact your local reseller or ProMAX directly at 1.800.977.6629


For customers not requiring software updates and priority support, ProMAX offers Per Incident Support for select products.  For pricing and more information please contact us at 1.800.977.6629


We take pride in providing support that’s as reliable and performance-driven as our systems, and our customers agree.

img5“ProMAX is on the ball with communications, follow up and support, and I feel like I’m being taken care of.  Whenever I call or have a questions, people at ProMAX take care of me and I feel like I get really great support.” – Keoni Lee; Oiwi-TV Honolulu

Fox-Telecolombia-in-Colombia“Anytime we’ve had a question, we call ProMAX, get connected, and in 5 minutes we are trouble-shooting.” – Erik Moreno Estudios TeleMexico, FOX Telecolombia