Privacy Statement

ProMAX Risk Free Program

ProMAX Systems offers a 100% refund for 90 days from delivery on 16 Bay & 24 Bay severs and 100% refund for 30 days from delivery on MediaHub & MediaHub Pro products with some restrictions.*  

Platform 16 Bay & 24 Bay Servers - 90 Day Risk Free

For qualifying purchases a Platform Server may be returned for a full refund.  This policy covers the ProMAX server, ProMAX Software Upgrades, 8TB SSDs, 12TB & 16TB HDDs purchased from ProMAX & ProMAX Services.  This policy does not cover 3rd party components such as (but not limited to) HDDs that are not 12TB or 16TB, SSDs that are not 8TB, LTO Drives or Libraries, LTO Media, Switches, Ethernet Adapters, Cables, 3rd party software or 3rd party services.

All items must be returned in original condition and original packaging  with a ProMAX issued RMA.  All shipments must be send via FedEx Air or UPS Air.  All shipments must be valued at full price.  Any goods returned damaged whether by the customer or in shipping will disqualify the refund.  If damaged in shipping ProMAX Systems will make reasonable efforts to participate with the customers shipping claims.

ProMAX Authorized Dealers, may participate but are not required to offer this program.  Please inquire with your dealer for details on their participation.  Any returns must go through the original purchasing dealer and the refund will be applied from ProMAX Systems to the dealer.

Any customer purchasing a Platform 16 or 24 Bay server is required to work with the ProMAX team to create a mutually signed Scope of Work. The Scope of Work signed by both a ProMAX engineer & the end user will enroll your server in the 90 Day Risk Free program.  The 90 Day Risk Free program has a limitation of $100,000 USD, purchases over $100,000 USD do not qualify for the 90 Day Risk Free Program.

Due to financing restrictions financed or leased systems are not eligible for the 90 Day Risk Free Program.  Prior to issuing a refund ProMAX requires a review call to with at least 1 executive staff member.

MediaHub - 30 Day Risk Free

All MediaHub purchases are automatically enrolled in the 30 Day Risk Free program.  For MediaHub Pro users, we encourage all users to fill our this form prior to the MediaHub Pro shipping to help us ensure your success.

*100% Refund Excludes Shipping & Credit Card Fees